When do I pay?

It depends on the type of payment.

We send you an email letting you know whenever we're going to charge you, for any reason. For the sake of clarity, here's a more-or-less comprehensive list of when exactly you'll be charged for each kind of payment:

  • If you don't create a goal after signing up, you will be charged seven days after signing up.
    You can prevent this charge by creating any goal. You'll receive a warning before the week is up.
  • When you derail on a goal at the deadline or set up a charge via our API or IFTTT, you will be charged 24 hours later.
    If we get an email from you right away explaining why the charge is non-legit, we can usually just cancel the charge before it goes through. (We advise replying within about 18 hours, given our average time to reply is roughly 6 hours.)
    You can check whether you've already paid via your payments page.
  • If you derail on a goal by pressing the "uncle" button, you are charged right away.
    This charge is not refundable, as explained in the feature's confirmation popup.
  • If your goal is already set up to archive, it freezes and offers you the option of archiving your goal immediately. To do so, you must accept that you will be charged immediately.
    You'll see a modal asking for your agreement before this happens! The charge is non-refundable if you go ahead.
  • Premium charges happen right away the first time you sign up for premium, but renewals have a 24-hour wait period before the charge goes through.
    If you realize too late that you want to cancel, if you get in touch with us right away, we should be able to cancel the charge and remove the premium plan.

If you're ever in any doubt, though, just let us know and the support team will check in!


Keywords: when am I charged, charges, money, pledges, stakes, charge timing

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