Why did Beeminder charge my card?

Before any charge, you should get an email letting you know we're going to do the charge. Depending on the charge, there's usually a 24-hour delay before it actually goes through. If you've been charged without receiving an email, the first step is to check your spam folder, and the next step if you don't find it there is to get in touch with us and let us know so we can investigate.

To look back on previous payments, you can check out your Payments page, where you can see all the past charges we've made from all sources: derailments, subscriptions, GTBee, IFTTT charge action, and the charge endpoint of the Beeminder API. Each should have a description explaining what the charge is and where it came from.

Each charge is either paid, failed, settled (PayPal only), or refunded. One failed charge may be listed multiple times, because once it's failed, it will never update to paid; instead, a new charge with the same information is created and tried, so multiple "failed" items may represent a single charge.

Note that derailment charges are usually listed for one day after you actually derailed on the goal, due to the 24-hour legitimacy check waiting period between the derailment happening and the charge being processed. This delay can be increased by support if necessary, so sometimes a charge will be listed a few days after the actual derailment happened. You'll receive a "legitimacy check" email on the day your goal derails, so checking for that is the best way to check exactly when you actually derailed. For many goals, the automatic #derail datapoint will also show you the right date when a derailment happened.

You should be able to cross-check any charges on your card with our list to see exactly what triggered the charge. If anything seems off, please contact support so you can help us investigate!

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